9-1-1 Services
The State of California, in concert with all public safety agencies in the State, is dedicated to providing its citizens with the best emergency services possible. The goal of the State of California 9-1-1 Emergency Communications Office is to enable public safety answering points (PSAPs) to provide expedient telephone access to emergency services for all 9-1-1 callers. The 9-1-1 telephone number is a significant step in this direction. The Public Safety Communications Division, 9-1-1 Emergency Communications Office, is committed to assisting PSAPs in the administration and funding of this lifesaving resource in their communities.
IMPORTANT NOTE: In accordance with Governor Schwarzenegger's Executive Order, State Government Offices will be closed the first three Fridays of each month through June of 2010. The State 9-1-1 Office will not be open for business on these days.
9-1-1 H1N1 Influenza (Swine Flu) Resources
- Click here to obtain information and guidance for 9-1-1 PSAPs and EMS personnel regarding managing confirmed or suspected H1N1 infections.
- Click here to obtain information and guidance regarding managing calls and call centers during a large-scale H1N1 outbreak.
Resources are updated as they become available.
Emergency Call Tracking System (ECaTS)
- Click here for information regarding the new emergency call tracking system.
E9-1-1 Grant Information
- Click here for information regarding E9-1-1 grants and related materials.
State of California 9-1-1 Service Information
- 9-1-1 Advisory Board Information
- 9-1-1 Strategic Plan: 2009 Revision
- State of California Wireless E9-1-1 Project
- State of California VoIP E9-1-1 Information
- State of California Next Generation E9-1-1 Network (NGEN) Project
- Master Purchase Agreement 5-06-58-(11-19)
- California 9-1-1 Emergency Communications Office PSAP Memos
- State of California 9-1-1/N-1-1 Legislation Information
9-1-1 General Presentations
- CA 9-1-1 State of the State Update (PowerPoint) (pdf)
- CA 9-1-1 Funding Activities and Issues (PowerPoint) (pdf)
- E9-1-1 Call Flow Presentation (PowerPoint)
(The slide show for this presentation is timed and runs automatically.)
CPE Allotment Information
- 2009/2010 PSAP CPE Allotments, January, 2010 (pdf)
- 2008/2009 PSAP CPE Allotments, June, 2009 (pdf)
- 2007/2008 PSAP CPE Allotments, June, 2008 (pdf)
California Chapter of the National Emergency Number Association (CalNENA)
National Emergency Number Association (NENA)
- APCO International, Home Page
- Northern California Chapter of APCO Home Page
- Southern California Chapter of APCO Home Page